How can we help you?

We made it easier for you to find information about our company, products and services by answering the most frequently asked
questions below. If you still didn't get the answer you were looking for, don't hesistate on contacting us!

What kind of services do you offer?

Countertops Depot provides complete service including Selection, Measurement, Fabrication, and Installation of natural and engineered stone products. At our Elk Grove Village facility, we have various slabs of Granite, Quartzite, and Quartz in stock as well as samples of hundreds of additional options on display in our showroom area. You can get the high-quality kitchen, bathroom, bar, fireplace countertops as well as sinks.

Read more about our services here

Can you describe the process of ordering with your company?

The whole process is designed for quality and speed. First, the client picks a stone, we then give the client an estimate based on their specific project. After that an order can be placed with us for measurement. From the time the template is made our clients can expect a turnaround time of 7 to 10 business days. You can also read about the process

Where do you operate?

We service within 50 miles radius of our facility in Elk Grove Village, IL. We are a direct fabricator and installer of kitchen countertops, vanities, tub surrounds, fireplace surrounds, and thrive on creating custom designs.

Do I need an appointment to come down to your place?

No appointment is necessary and you can walk in. Countertops Depot is open Monday – Friday 8am to 4pm, Saturday: 9am to 2pm

Do you offer free consultation before starting the project?

Yes, we do offer a free consultation before starting the project. You just need to book your free appointment and our team will come to your house and take all of the needed measurements. They will also make an estimate for your project according to your wishes.

Read more about Free consultation information here

What warranty do you offer?

Countertops Depot warrants that we will repair or replace any countertop piece installed by our company without any charge if it fails due to any manufacturing defect, except for damage caused by chemicals or physical use or abuse. This warranty is limited solely to the repair or replacement, including required labor charges for the piece. This warranty does not cover countertops that have been moved from their original installed location, and it does not cover the natural characteristics of stone, which include, but are not limited to, color variations, water lines, or surface marks. This warranty also does not cover cover damage to your countertop caused by factors out of our control, such as house settlement, fires, tornados, or other acts of nature. No implied or expressed warranty of merchantability or fitness for any particular purpose is covered by this warranty except as expressly stated herein. Countertops Depot shall not liable for any loss – direct, incidental or consequential damages arising out of the use or inability to use your countertop.

Insurance: We carry $2,000,000 liability coverage and all our employees are protected by Workers Compensation Insurance.
Warranty: Countertops Depot offers warranty of one year on their workmanship from the date of installation.

Read more about Warranty information here

How are seams made?

Seams are done where the two pieces of stone are put together. The seams are joined with epoxy that is mixed with the color that matches the stone. Then the joined area is smoothened, leaving only a very thin line visible.

Do you offer installation services?

If you don’t want to worry about the whole process of installation – our services are for you! Besides the fact that we offer a wide range of products you can choose from and that we make countertops completely based on your wishes, we also provide installation service which will make you feel like the whole process of building or renovating your kitchen is painless and not exhausting at all. We always make sure our customers feel free of obligations when choosing us as their trustworthy company for countertops products and services.

Where can I find the reviews of customers?

Since we understand that the most important part of a successful business is customer satisfaction, we have made it easy for our customers to write reviews and also to read the reviews of others. Reading reviews written by other customers can help you a lot to determine whether Countertops Depot is the company you are looking for (and we have no doubts we are!)

Therefore, you can read the reviews here

Who are your stone suppliers?

Having great partners had made running our business a lot easier. We have a lot of business partners and stone suppliers and you can find out more about them here.

Why are quartz countertops so popular?

Quartz, also called “engineered stone,” is one of the hardest minerals on earth, thus when used as a countertop option in homes, it is arguably the most durable choice. Unlike other mined natural stone slabs, quartz is produced in a factory. Here are some other reasons people love quartz countertops:

  • They can be made in a variety of colors from bright red to lime green, as well as a popular brown, black and cream neutral colors.
  • Quartz is less likely to crack or chip in compared to granite or marble since it is stronger.
  • It is a non-porous material so it will not harbor bacteria in tiny cracks like other countertop materials.
  • It is resistant to stains so oil, juice, wine, tomato, coffee and more have no effect on the color.

What is the difference between quartz and natural quartzite?

Quartz is very different from natural Quartzite. Quartz is man made material, primarily made of 93% quartz agglomerate mixed with resins and binders making it strong & durable product. Quartz design & patterns are constantly evolving and becoming more & more realistic, with the advanced manufacturing technology. Quartz is designed to give the look of marble and other desired patterns, with very low maintenance.

Natural Quartzite is a metamorphic rock that starts as quartz-based sandstone. Quartzite has natural flowy, marble like unique patterns and colorations while being super dense and strong. As Quartzite is not as abundant, it usually starts at a higher price point. If you are looking for the beauty of nature, unique look & low maintenance, then Quartzite would be your perfect choice.

Is sealing marble necessary?

Sealing is definitely recommended because marble is a porous material, which means any liquids that come into contact with the surface tend to leech into the body of the stone. This can cause discoloration and staining.

Sealing marble can help make sure that materials remain on the surface of the marble until they’re cleaned off. This is the best way to retain marble’s original appearance for as long as possible. Talk to an expert about which sealer to use and how often you should reseal your marble. As always, read the labels of the products you plan to use, take necessary safety precautions, and follow instructions carefully.

Does granite stain?

Some colors may show signs of moisture if a spill is not cleaned up right away. Water left on a counter for some time may spot when the water is wiped up, but will then usually disappear when the granite is completely dry. Common staining liquids include liquid hand soaps, coffee, red wine and oil. If any of these substances comes in contact with the granite, wipe up the spill as soon as possible. For tougher stains, you can make a poultice of a fine absorptive non-acid cleaning powder, which should remove it.

Who should consider porcelain countertops?

Porcelain countertops produce clean lines with sleek fit and finish. If you like the look of marble, but are scared off by its brittleness and the fact it stains rather easily, then porcelain is an excellent alternative. Porcelain now comes in large format slabs i.e. 120” x 60” for large seamless applications.

The advantages that most stand out to many homeowners include the durability of the material, how easy it is to keep clean and the fact that it is very low maintenance since it requires no sealing or refinishing. If those are among your priorities for your next countertop project, then be sure to consider porcelain countertops.

Due to its lightweight & heat resistance characteristics, Porcelain becomes the product of choice for shower surround, fireplace surround & hearth, full height backsplash application & others.

On a practical note, if you have existing countertops that are in good condition and you want to reduce installation costs, then porcelain slabs installed over them is a money-saving option to learn more about when getting bids for porcelain countertops prices.

Didn't find what you were looking for?

Don't worry, our team is always there to answer all of your questions so don't hesitate to contact us via the form on our website or call us directly. We'll be happy to assist you and clear your doubts.


Countertops Depot has the Super fastest turn around time and affordable prices. Chaz the owner is a very knowledgeable and humble person. So happy to work with them…

Cabinets City Main November 24, 2023

Great experience installing my countertops. Very efficient and also very courteous. They know what they're doing and I would trust them in the future.

Jacob Rosen October 29, 2023

Extremely professional and great quality work. They always have someone ready to help you with your dream remodeling project.

Almina Music August 1, 2023